7 Days Money Back Guarantee & Refund Policy
At Venus IPTV, we want to ensure that you are 100% happy with your purchase.
If you have technical or sales queries, do not hesitate to contact us by opening a ticket or using the contact form.
If after you attempted to resolve issues with our Support team and feel the service(s) you purchased does/do not the fit your requirements, we want to make things right.
Our policy provides a full refund within 7 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include any details about the reason for your refund request.
Our Support team will submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 3 Business days for the refund to reflect in your bank account/card.
Requesting a Refund
To request a refund:
- Go to Client Area > My Account> Orders.
- Click on “Open a support ticket”.
- Write a Subject ‘Request a Refund.’
- In Description Write what went wrong and details about the reason for your refund request.
- Upload Attachments (Screenshots,video …) (optional)
- Click ‘Submit Ticket’
An automated response confirming receipt is sent to the email address associated with your account. our Support team will quickly review the request and we will be in touch about the refund process.
Need more help?
Contact us via Support for questions related to refunds.